Live Chat can Answer Questions Even when You Can’t

One of the major complaints voiced by many practicing attorneys about the profession is a lack of work-life balance. This seems to be the case whether a lawyer runs a solo practice or has made partner at a top white-shoe law firm. Without question, the business and practice of law requires a significant investment of time, and many attorneys put in well over the normal 40-hour workweek schedule kept by most workers.

For this reason, your time away from the office should be inviolable – if you allow yourself to answer emails, texts, chats, or phone calls from prospective clients after business hours, you could very realistically be working 24 hours a day. Fortunately, the legal marketing professionals at Point Click Productions offer a solution to this problem – a fully managed live chat system tailored to the needs of small firms and solo attorneys.

Live Chat Does Not Need Time Away from the Office

When you enable live chat on your website, our chat agents immediately engage with your prospective clients, whether it is New Year’s Eve, 3 o’clock in the morning, or both. We are there to answer questions 365 days a year and 24 hours a day, ensuring that visitors to your website have an opportunity to have their questions answered. Importantly, when you are not available to talk, our system will instantly notify you about any information we capture from a chat session, either by email or SMS text message, allowing you to take action to contact a lead as soon as you want.

Customized to Meet the Needs of Lawyers and Law Firms

Of course, a live chat agent cannot answer questions regarding a potential client’s case – they are not attorneys, and the last thing you would want is to happen is to form an attorney-client relationship due to a basic chat interaction. Fortunately, our chat interactions are fully customizable and you can tailor answers and messages to meet the needs of your law firm. In fact, you can create pre-written answers to common questions that a chat agent can transfer to your prospective client with a single click.

Some of the questions that a chat agent can answer include the following:

  • Does the firm offer free consultations?
  • What time does the office open or close?
  • Does the firm handle the type of case I have?
  • How do I get to the office?
  • When will an attorney call me back?

Live chat can help convert website visitors into paying clients by answering important questions immediately.