Your thank you page might seem like a small detail, but it’s one of the most overlooked opportunities to build trust, set expectations, and track conversions. When someone submits a contact form, the thank you page is your chance to reassure them that their message was received and let them know what happens next.
Here’s how to create an effective thank you page for your law firm’s website.
Why Your Thank You Page Matters
- Sets clear expectations for follow-up
- Provides reassurance that their inquiry was received
- Encourages further engagement if appropriate
- Allows you to track form submissions and measure conversions
What to Include on Your Law Firm’s Thank You Page
1. A Genuine Thank You Message
Start with a simple, friendly message:
Thank you for reaching out to [Firm Name]. We appreciate the opportunity to help.
2. Set Clear Expectations
Let visitors know exactly what to expect next:
- How soon they’ll hear back (e.g., We’ll respond within one business day.)
- Who will be reaching out (e.g., A member of our team will contact you shortly.)
- Provide a phone number for urgent matters:
If your matter is urgent, please don’t wait, call us now at [phone number].
3. Personalize with a Photo
If possible, include a friendly photo of the main attorney or a group/team photo. This helps humanize your firm and builds a personal connection.
4. Keep Them Engaged (Optional)
If appropriate, you can add links to helpful resources:
- Recent blog posts
- Practice area pages
- A downloadable guide or FAQ
5. Conversion Tracking
This is critical. Your thank you page should have conversion tracking set up, especially if you’re running Google Ads. Even if you’re only focused on organic SEO, tracking visits to your thank you page is an easy way to measure how many forms have been submitted over time.
We recommend setting up Google Analytics and Google Ads conversion tracking to monitor these completions and measure your website’s performance.
Don’t Let Your Thank You Page Be a Dead End
Think of the thank you page as the final part of your first impression. It’s your chance to be friendly, reassuring, and professional, all while helping you measure how well your website is doing its job.
Need Help Setting Up Better Contact and Thank You Pages?
We help law firms design websites that not only look great but also work hard behind the scenes, including contact forms, thank you pages, and conversion tracking that make it easy to measure results.
